Privacy policy

This document explains how we collect, use, disclose and safeguard your personal information.

1. Introduction
   Welcome to data.urenus.com (the “Site”), operated by Urenus (“we”, “us” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains:
   
   1.1. What information we collect
   1.2. How we use and share that information
   1.3. Your rights and choices regarding your personal data
   1.4. How to contact us By accessing or using the Site, you agree to the terms of this
   
   Privacy Policy. If you do not agree, please discontinue use of the Site.
   
   
2. Information We Collect
   
   2.1. Information You Provide Directly
   • Account Registration Data such as name, email address, telephone number and password when you create an account.
   • Profile Information including age, gender and health preferences if you choose to complete your profile.
   • Communications you send us, for example when you contact support, complete surveys or provide feedback.
   
   2.2. Automatically Collected Information
   • Usage Data such as pages viewed, time spent on pages, search queries and other actions on the Site.
   • Device Data including IP address, browser type and version, screen resolution, operating system, and mobile network information.
   • Location Data if you grant permission, we may collect approximate location via your IP address.
   
   2.3. Cookies and Tracking Technologies
   We use cookies and similar tracking technologies to enhance your experience, remember your preferences and analyse Site usage. For details, please refer to Section 5 below.
   
   
3. How We Use Your Information
   We process your personal data for the following purposes:
   3.1. To provide and maintain the Site, including user authentication, account management and personalised content.
   3.2. To communicate with you about your account, updates, support requests and promotional offers where you have consented.
   3.3. To improve our Site, conduct research and perform analytics on usage patterns and user behaviour.
   3.4. To protect our rights, investigate fraud, enforce our terms and comply with legal obligations.
   
   
4. Disclosure of Your Information
   We will not sell your personal data. We may share your information in the following circumstances:
   
   4.1. Service Providers
   We engage third-party vendors to perform services on our behalf, such as hosting, payment processing, data analysis and customer support. They are authorised to use your data only as necessary to provide those services.
   
   4.2. Legal Requirements
   We may disclose your information when required by law, court order or government regulation, or to protect our rights, safety or property.
   
   4.3. Business Transfers
   In the event of a merger, acquisition or reorganisation, your personal data may be transferred as part of the business assets. We will notify you of any change in ownership or use of your personal data.
   
   
5. Cookies and Tracking Technologies
   
   5.1. We use session cookies to enable core functionality and persistent cookies to remember your preferences.
   
   5.2. We may also use analytical cookies to compile aggregate statistics about Site usage.
   
   5.3. You may manage or disable cookies via your browser settings, but note that certain features of the Site may not function correctly if cookies are disabled.
6. Data Security
   
   6.1. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.
   6.2. These measures include encryption in transit (TLS), access controls and regular security assessments.
   
7. Data Retention
   We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes and enforce our agreements.
8. Your Rights
   Depending on your jurisdiction, you may have the right to:
   
   8.1. Access and receive a copy of your personal data.
   8.2. Correct or update inaccurate or incomplete data.
   8.3. Erase your personal data (“right to be forgotten”).
   8.4. Restrict or object to processing of your data.
   8.5. Port your data to another controller.
   8.6. Withdraw consent at any time where processing is based on consent. To exercise these rights, please contact us as described in Section 13.
   
9. International Transfers
   Our servers and service providers may be located outside your jurisdiction. Whenever we transfer your personal data internationally, we ensure it is protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission.
   
10. Third-Party Links
    The Site may contain links to third-party websites, apps or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal data.
    
11. Children’s Privacy
    Our Site is not intended for children under 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.
    
12. Changes to This Privacy Policy
    We may update this policy to reflect changes in our practices, legal requirements or features of the Site. We will post the revised policy with a new effective date at the top of this page and notify you as required by law. Continued use of the Site after any changes constitutes acceptance of the updated policy.
    
13. Contact Us
    If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at: Email info@urenus.com