Effective Date: 30 Jun 2026
URENUS DATABASE
1. Definitions
To ensure absolute clarity, the following terms apply throughout this policy:
- “We/Us/Our” refers to URENUS DATABASE.
- “You/Your” refers to the purchaser of the Goods.
- “Consumer” refers to an individual purchasing wholly or mainly outside of their trade, business, craft, or profession.
- “Business Customer” refers to any entity purchasing goods for use within their trade, business, craft, or profession.
- “Goods” refers to the physical or digital products available for sale on our website.
- “RMA” refers to Return Merchandise Authorization.
2. Scope of Policy: B2C vs. B2B Transactions
Your rights under this policy depend entirely on your status as a purchaser.
| Purchaser Type | Statutory Right to Cancel (Change of Mind) | Faulty Goods Return Window | Restocking Fees Apply? |
| Consumer (B2C) | 14 days from delivery (UK/EU Law) | 30 days for full refund | No |
| Business (B2B) | None (All sales are final unless faulty) | Terms dictated by contract/warranty | Yes (typically [e.g., 15%]) |
Commercial Note to Business Customers: We do not offer “change of mind” returns for B2B transactions. Returns are only accepted for defective goods or shipping errors on our part.
3. Statutory Right of Withdrawal (Consumers Only)
If you are a Consumer based in the UK or the European Union, you possess a legal right to cancel your contract under the Consumer Contracts Regulations 2013 (or local equivalent).
- Cancellation Window: You have 14 days, starting the day after the Goods come into your physical possession, to notify us of your intent to cancel.
- Return Window: Once you have notified us, you have a further 14 days to send the Goods back.
- Method of Cancellation: You must state your intent clearly via email to [Email Address] or by using the model cancellation form provided at the time of purchase.
4. Diminished Value and Condition of Returns
To be eligible for a full commercial or statutory refund, Goods must be returned in a resalable condition.
- Reasonable Handling: You are permitted to handle the Goods to establish their nature, characteristics, and functioning (similar to how you would examine an item in a retail shop).
- Deductions for Diminished Value: If the value of the Goods is diminished by any amount as a result of handling beyond what is necessary, we reserve the legal right to recover that amount from you, up to the contract price. This will be deducted directly from your refund.
- Packaging: Goods must be returned with all original packaging, instruction manuals, hygiene seals, and tags. Damaged retail packaging may result in a deduction of up to [e.g., 20%] of the refund value.
5. Exemptions and Non-Returnable Goods
By law and our commercial terms, the right to cancel or return does not apply to the following contracts:
- Bespoke Items: Goods made to your specifications or clearly personalized.
- Health and Hygiene: Sealed goods unsealed after delivery (e.g., cosmetics, underwear, earrings).
- Rapid Deterioration: Goods liable to deteriorate or expire rapidly.
- Mixed Goods: Goods which become inseparably mixed with other items after delivery.
- Digital Content: Downloads or streaming content where performance has begun with your prior express consent and acknowledgment that you lose your right of withdrawal.
6. International Returns, Customs, and Duties
For international orders outside of the UK, the following strict terms apply:
- Duties and Taxes: We do not refund import duties, local taxes, or customs fees paid at the time of delivery. You must apply to your local customs authority to reclaim these funds.
- Return Documentation: You must clearly mark the outside of the package as “RETURNED GOODS” to avoid UK customs charges. If we incur customs charges due to incorrect labeling on your return, this amount will be deducted from your final refund.
7. The Return and Refund Procedure
Strict adherence to the following procedure is required for all returns.
- Request an RMA: Email info@urenus.com stating your order number, status (Consumer/Business), and reason for return.
- Wait for Approval: Do not ship goods until you receive an RMA number and our designated return address.
- Ship the Goods: You are responsible for the Goods until they reach our warehouse. We strictly require you to use a tracked and insured service.
- Inspection: Upon arrival, our logistics team will inspect the Goods within [e.g., 3] business days.
- Refund Issuance: Approved refunds are processed within [e.g., 14] days of receiving the returned Goods, or 14 days of you providing evidence of having returned the Goods (whichever is earlier).
8. Faulty Goods and Warranty Claims
Under the Consumer Rights Act 2015, Goods must be as described, fit for purpose, and of satisfactory quality.
- 0 to 30 Days: If Goods are faulty, you are entitled to a full refund.
- 30 Days to 6 Months: You must give us one opportunity to repair or replace the faulty Goods. If the attempt fails, you are entitled to a full refund.
- Burden of Proof: Within the first 6 months, it is assumed the fault was present at delivery. After 6 months, the burden of proof shifts to you to prove the item was faulty upon receipt.
9. Fraud, Chargebacks, and Dispute Resolution
- Fraudulent Returns: We digitally log serial numbers, weights, and batch codes prior to dispatch. Returning an alternate, counterfeit, or empty box constitutes fraud. We will report such instances to the relevant authorities and strictly decline the refund.
- Chargebacks: Unjustified credit card chargebacks will be disputed vigorously. We reserve the right to suspend your account and pursue civil debt collection for the disputed amount and associated administrative fees.
- Governing Law: This policy, and any dispute or claim arising out of it, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.